Help Center

In order to process your order online OR on the phone, we require the following information:

Your shipping, order information & billing address.
Phone number & email address for order confirmation and invoice.
Payment method – please provide a credit card number to complete your order.

You can place an order or contact our customer care team by emailing info@sidebyhealth.com.

We are open for customer support 7 days a week:
Weekdays (Mon-Fri) from 8am-8pm Eastern Daylight Time

Weekends (Sat-Sun) from 8am-6pm Eastern Daylight Time

Please be patient as we are not in the office until 8 AM Eastern Daylight Time. We will always respond to you within 1 business day, and usually within the hour.

Our free and ground shipping options are through USPS, DHL, and UPS. Typical ship time is 3-5 business days. Priority paid shipping is 2-3 business days. We fulfill/ship your order within 1 business day of your order date. Orders are shipped only on weekdays, Monday through Friday.

Keep in mind that USPS has delays. We do not control their shipping operations and cannot guarantee shipping times.

Shipping charges vary based on your location and the products you have purchased. For an accurate estimate of shipping charges, please proceed through the checkout process and enter in your items and address. Every order over $75 ships free as well as all subscriptions.

You can subscribe to any of our packages by selecting the subscription option during your product selection. You can choose a duration of 1-3 months for each package to be shipped to your home automatically.

You will then be auto enrolled in an auto ship program, simply by making the selections and checking out.

After your purchase, we will send you a magic link to manage your subscription going forward. You can pause it, cancel it, and swap products completely on your own. You can also contact us directly to make any updates.

Shipping is free.

Subscriptions are the least expensive way to enjoy our services.

Keep this in mind: Every single body is different. Your results will depend upon your environment and your habits. If you sit on the couch with a bag of Doritos all day, don't expect sea moss to give you energy. If you slam caffeine every night, don't expect magnesium to help you sleep.
Consistency is key. Make sure you have a daily supplement schedule and are sticking to it. If you skip days, it will negatively impact your outcome.

Month 1 - your body is adjusting to the nutrients. Most will notice energy changes, or better sleep. This is an adjustment phase for the body.

Month 2- your body is re-balancing and benefiting from consistent nutrient intake. You may notice an increased difference in benefits from month 1. This is where anti-inflammatory responses may begin to engage.

Month 3+ - months 3-6 is when the body really starts to adjust and build onto what you are putting into it. This is where the lasting benefits live and compound. What you notice in this time should carry with you if you stay consistent with dosing and a healthy lifestyle.

And also, if you don't get the results you're looking for, don't throw the baby out with the bathwater! For example, if your magnesium isn't helping your cramps because you have an underlying dehydration issue you aren't aware of, does that mean you should quit taking magnesium and restrict your body of the mineral? Probably not.

All products, once encapsulated, are tested for biologics at numerous US-based labs. Raw powders are also tested for heavy metals and product ID/purity to ensure our company's quality standards before making all products.

You can check our test results at the following link on our website: Test Results and Certifications.

Our main ingredients, including Magnesium Glycinate, Wild Sea Moss, One-Per-Day Shilajit, Shilajit Gummies, are sourced from unique locations around the world and never from China. All of these supplements are tested for purity and heavy metal content (these results can be found on our website here: Test Results and Certifications.

Wild Sea Moss comes from cold waters in Ireland, Shilajit is collected at 12,000 feet in India, and Black Seed Oil is also sourced from India.

All our products are manufactured in the USA using these globally sourced ingredients. Production takes place in three FDA-registered and GMP-compliant facilities within 30 miles of Provo, Utah. We produce fresh batches of each supplement every 2–5 months, and we’ve never had a product expire.

Great question!

Basically, Proposition 65 requires us to display warnings even if there's a small amount of naturally occurring heavy metals. Sea moss contains a level of heavy metals naturally, and so do fibers and almost all earth-based products. That alert is required for us to sell in California.

Heavy metals come from all earth-based products. Heavy metals are naturally occurring in our oceans and waterways. Minerals come from oceans, earth-based mines, and lakes. So, depending on the location source, the heavy metal content can vary. All natural-based products, minerals, seaweeds, etc have heavy metal content, which is why we are so strict with testing to ensure safe levels. Processing can rid a lot of it, but not all of it.

All manufacturers of sea moss and other herbs are required to display this, but they hide it and are not compliant. Most just don’t follow the rules—but we do!

We take great care in sourcing and testing our products to ensure they meet the highest quality standards.

Typically, we fulfill orders within 1 business day. We ship orders Monday-Friday until noon EST. 

If your order was placed on a Friday, or during the weekend, it will be shipped on the following Monday. 

You'll receive a shipping confirmation email with a tracking number once it's on the way! 🚚 

You have 90 days after purchase to initiate a refund. You must send back your bottles, even if they are empty. Email sidebyhealth@outlook.com, and request an RMA number so that when we receive your return, we can issue the refund to your payment method.

You must take a picture of the returned package and send it to us via email or text, so we can ID the tracking number and expedite your refund process. Refunds will be processed upon receipt of the package or image, and take 3-5 business days to process.

Rest assured, we rarely lose a package that was scanned “delivered.” Usually, it’s either around or in your post box, on the front porch, or with a neighbor.

Check there, first. If that fails, customers always have success calling their local post office who delivers their mail and letting them know. Then they can get with the driver and see where it is. Sometimes they bring it back to the post office by accident, or placed it somewhere safer per their discretion.

We do not have control over the post office and can not coordinate re-deliveries on your behalf.

So, please check around your home and mailbox - if that fails contact the local post office to coordinate a re-delivery with your daily mail driver.

If you don't receive your package within 7 days of the expected delivery date or notice any delays in tracking updates, please reach out to us. We want to make sure you get what you paid for.

Email: sidebyhealth@outlook.com.